The position of Navigation Manager is a pivotal role in the exciting collaborative partnership project, funded by The Big Lottery called ‘Building Lives in Bristol (BiB)’ that started on 1 July 2016 and will be developed over the course of the next 5 years.
The role sits in-between the pioneering and innovative front line ‘Food Plus Centre’ crisis support services of The Matthew Tree Project, and the services provided by partner agencies and other service providers in Bristol and South Gloucestershire.
The objective is to stabilise the life of a service user in crisis; identify and empower them to address the underlying causes (of the crisis) as early as possible; and ensure other necessary internal and external services are easily accessible and effective in helping to achieve positive outcomes for the client.
The project will track the ‘client journey’ from crisis entry point to exit point and will apply the learning gained to inform the way organisations work within the partnership to improve the experiences of other clients.
The position of Navigator Manager will lead a small navigation team of volunteers. Recruitment, training and supervision of the navigation team volunteers will be one of the responsibilities of this role.
Developing a robust and user friendly inter-partner referral process will also come under the responsibilities of the role. The intention is to make access to needed service support as easy as possible for the service user and eliminate duplication; i.e. the need to tell their story multiple times.
The project is being underpinned by the industry sector leading Apricot Measurement and Evaluation system and the Navigator Manager will be responsible to ensure all client contact is being recorded in the appropriate way within the Apricot system; and also contribute to the ongoing development of the Apricot system as the project grows.
Closing date for applications: 30 July 2016
For a full role description and job details please click on the link below.